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MANAGED SERVICES

IT & Customer Service.

Experience, multi-skills and advanced technologies to improve customer experience and promote intelligent use of digital assets.

OUR OFFER

What is.

An End-to-End offering that integrates IT Support, Remote Monitoring & Management, Customer Care and optimizes processes through RPA solutions. Our management as a service model allows us to reduce costs and limit errors, guaranteeing ROI and a better customer experience.

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Our goal is to accompany our customers in the management of their infrastructure and CS activities, increasing their level of satisfaction, performance and offering the quality and attention of a Win-Win business.

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What we do.

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Customer Services

Technical support for activation, fault & migration mgmt | Administrative support for provisioning, billing & testing | Churn prevention | CB & upselling mgmt

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Customer Care Mobile

Customer service information | Device Configurations | Administrative Support

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Infrastructure Management

Help Desk 1 e 2 | Technological Roll out | Service Desk e SPOC

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Cloud Management

Implementation | Architect Solution | Managing

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Operation Services

NOC | SOC

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CC/UC Platforms

Contact Center as  Service | Unify Communication

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Strengthen your vendor ecosystem with Alosys as a managed service provider for a specific part of your business.

Co-sourcing
other suppliers

Delegate your day-to-day operations and execution and focus on strategy, planning and design.

Co-sourcing
in-house team

Commercial
Offer.

Outsources the entire Customer Services, including service planning and management.

Complete outsourcing

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